RSS feedRIP laptop?
It looks like I chose a bad time to set myself a ten-blog-entries-without-mentioning-computers challenge.
Dell are refusing to fix my laptop under warranty.
I got a call from them on Tuesday saying that the cause of the problem was that I’d spilled some liquid or other on it, and they wanted to charge me £295 to fix it. The warranty does not cover accidental damage.
Needless to say, I was rather upset about this, not least because to the best of my knowledge, neither I nor anyone else has ever spilled anything on the machine. I’ve asked them to return it to me unrepaired so that I can have it independently inspected.
I’ve been a bit unsure exactly how to proceed here. My gut reaction is to fight: it’s a good laptop, and though I could get a new computer for that price, I don’t think I could get one to match its specification, even though it is now three years old. On the other hand, I’d already been thinking of replacing it with a new desktop PC once we move house. Besides, it’s sometimes better to just swallow your losses and move on rather than stress yourself out about this kind of thing.
Posted at 18:56 in Miscellany 
Welcome to my website. My name is James McKay and I am a
web developer from Horsham, West Sussex, UK.
