RSS feedNice to know that Dell takes customer support seriously…
I got this e-mail from Dell customer services this morning in response to my blog entry of yesterday:
James:
I’m at Dell Headquarters in the US and just came across your post about the tech support experience with your laptop. I apologize for all of the difficulty in getting the repairs underway and would have to say that it does not sound typical. Even though the other operating systems are not supported I would be inclined to agree that they can still help confirm that the nature of the problem is hardware related. By the point that you swapped hard drives and the issue persisted it should have officially been declared a hardware issue. At this point the laptop is probably at a repair depot already but if there is anything I can do from here to help let me know.
Neil
Nice to know that they take customer support seriously. It’s just been picked up a few minutes ago and is now winging its way up to Birmingham, courtesy of DHL.
According to my referrer logs, he got to me from page eleven of a search on Google Blog Search for “Dell” at 19:17:24 GMT last night. Seems like Dell are paying people like Neil to read our blogs to find out what’s being said about them, and responding quickly. Smart move. So thanks Neil — apologies accepted.
Since you’ve asked, though, here’s something you can do to help. Stop using 0870 numbers for hardware support. They’re expensive. Heck, I’ve already paid for the warranty…
Posted at 13:35 in Miscellany 
Welcome to my website. My name is James McKay and I am a
web developer from Horsham, West Sussex, UK.
