RSS feedRIP laptop?
It looks like I chose a bad time to set myself a ten-blog-entries-without-mentioning-computers challenge.
Dell are refusing to fix my laptop under warranty.
I got a call from them on Tuesday saying that the cause of the problem was that I’d spilled some liquid or other on it, and they wanted to charge me £295 to fix it. The warranty does not cover accidental damage.
Needless to say, I was rather upset about this, not least because to the best of my knowledge, neither I nor anyone else has ever spilled anything on the machine. I’ve asked them to return it to me unrepaired so that I can have it independently inspected.
I’ve been a bit unsure exactly how to proceed here. My gut reaction is to fight: it’s a good laptop, and though I could get a new computer for that price, I don’t think I could get one to match its specification, even though it is now three years old. On the other hand, I’d already been thinking of replacing it with a new desktop PC once we move house. Besides, it’s sometimes better to just swallow your losses and move on rather than stress yourself out about this kind of thing.
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Posted at 18:56 on 22 September 2006.
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